They feed all their staff the same type of something because they are all sweet as pie. (Maybe the tequila chocolate ice cream they gave us, DELISH!!) This review is for customer service and the e-shoot. I want to mention Tina which is the first person we spoke to at the Studio. Tina helped us mold a package that had everything we wanted on our special day. We must have gone back and forth for a month, this lady was on vacation answering my emails, two face to face visits and numerous calls. Never once a complaint, never once rude, just smiles, kindness patience oh and it helps that she is hilarious, too. Dealing with me, I would have given me a couple of eye rolls, maybe ignored some emails or calls but not even once. Tina once emailed me at 5:00am with some ideas. WHO DOES THIS? Tina does! She is really just so great!! Secondly, I have to mention Paytn, she helped us coordinate our e-shoot. What an angel this woman is. If I bothered Tina, poor Paytn got it tenfold. I knew I wanted the e-shoot at a beach with sunset pictures, I just had no idea where. Paytn showed me numerous samples, gave me various ideas and encouraged me to bring my dog (which won my heart over instantly). We must have exchanged a hundred emails to pick a date that best worked for me and Paytn was always kind, so so so patient and just lovely in every way. In my mind, I thought I was annoying her but never did she ever show that I was. The day before the shoot, she called but I missed her call. The day of, another call, from Paytn. She answered all my questions, guided me through the day, assisted me with what I could do with my dog when she wasn’t in pictures, really truly just so genuinely nice and caring. She could have typed it all up and sent a quick email but no, she took the time. She called, asked me to call her if I needed help (which I later did because I got lost) She’s just an angel! Not to mention, I owe her a hug for pairing us with Neo, our photographer.“